FAQs

Frequently Asked Questions

1. Do you offer Cash on Delivery (COD)?
   Unfortunately Elementals  does not offer Cash On Delivery. However, with due assurance, your products that you would pay for, will get delivered to you within specified timeframe.
   

2. How can I track my order?
    Once your order is shipped, you'll receive a tracking link via email or SMS. Simply click on the link to track your delivery in real time.
   

3. What does "Backorder" mean?
    A backorder indicates that the product is currently out of stock but will be restocked soon. You can place an order, and we'll ship it as soon as it becomes available.
   

4. What is an Open Box product? Is it safe to buy?
    Open Box products are items returned by customers, usually unused or with slight packaging damage. These products go through strict quality checks and are sold at a discounted price — offering great value without compromising quality.
   

5. What is your return and replacement policy?
   We offer easy returns and replacements for defective, damaged, or incorrect products. Please visit our Return & Replacement Policy page for detailed terms and conditions.
   

6. Can I cancel my order after placing it?
    Yes, you can cancel your order before it is shipped. Once the product is dispatched, cancellations are not allowed.
   

7. Is your website secure for online payments?
    Yes, our website uses advanced encryption and secure payment gateways to protect your information, ensuring a safe shopping experience.
   

8. When will I receive my order?
    Delivery timelines depend on your location and product availability. Estimated delivery dates will be shown at checkout and in your order confirmation email.
   

9. What should I do if my order hasn't arrived yet?
   If your order is delayed, please track your shipment using the link provided or contact our customer support team for assistance.

10. Can I use different billing and shipping addresses?
    Yes, you can enter separate billing and shipping addresses during checkout without any issues.

11. I got charged, but haven't received any confirmation email or SMS. What should I do?
    If you've been charged and haven't received a confirmation, please check your spam folder. If you still don't see any confirmation, contact our customer support team with your payment details.